Order confirmed
After PayPal payment, check your confirmation, address, size and engraving. Request corrections within 12 hours and before production starts.
Order status & shipping
Track your Epoxy Resin order
Understand each stage of your made-to-order lamp—from confirmed payment and handcrafting to quality control, dispatch and tracked delivery.
Your order journey
From checkout to your door in three clear stages.
Handmade & quality checked
Production normally takes 7–14 business days. Shopify may show Unfulfilled during this stage; this is normal because the parcel has not shipped yet.
Dispatched & tracked
When the carrier accepts the parcel, Shopify emails your tracking link. Updates and the latest carrier estimate appear after the first scan.
Shipping information
Before your resin world arrives
The following terms explain timing, free tracked shipping, cancellation, customs, delivery issues and after-sales support.
Processing & production
Production begins after payment and all selected details are confirmed. Most pieces require 7–14 business days; weekends, public holidays and delivery time are excluded. If an unusually complex order needs longer, we will contact you before dispatch.
Free tracked delivery
Tracked shipping is included in the product price. International delivery usually takes 7–20 business days after dispatch. Carrier estimates are not guarantees and may be affected by remote destinations, weather, peak periods or customs.
Changes, cancellation & customs
Request changes or cancellation within 12 hours. Approval is guaranteed only before production starts; once materials or handwork begin, we may decline the request. Import duties and taxes charged by the destination country are the buyer’s responsibility and are not part of free shipping.
Damage, loss, returns & warranty
Report a wrong or damaged item within 48 hours of delivery with the order number and clear photos of the product and packaging. Contact us if tracking is unusually delayed or a parcel marked Delivered cannot be found. We investigate with the carrier and provide a suitable replacement, repair or refund for verified loss, damage, defect or studio error. Made-to-order and personalized items are not returnable for change of mind. LED manufacturing defects are covered for 12 months.